Terms and Conditions for Shop

The following information describes the service we at Wall Climber will provide and what your obligations are as a customer. We are committed to providing the highest level of service possible, and these terms are intended to help you (the customer) and us (the supplier) to enjoy a smooth project from start to finish.

By placing an order with Wall Climber you are accepting the terms of this agreement.

Payment

You can choose to pay through Paypal (using an existing account or a debit/credit card) or by cheque/bank transfer.
Paypal payments will be securely processed on the Paypal website. You don’t need an account with paypal to make a payment; you can use a credit/debit card without creating an account, or user your existing Paypal account.

If you choose to pay by cheque or bank transfer, please contact us via phone or email to let us know and we can confirm the details.

If you experience any problems or have any questions, please do not hesitate to contact us.

Shipping and Delivery

Shipping costs will be calculated at the checkout, according to which products you have in your shopping cart.

PLEASE NOTE that some products such as climbing holds are made to order, and so it will be a few days before you receive them. We will always notify you if an order is likely to take longer for any reason.

Also, whilst we stock most of the products ourselves, some products are sent directly to you from our suppliers.

Returns

In the event that a product is damaged or faulty in some way when you receive it, please let us know and we will arrange return of the goods and a full refund at our expense.

If you are not happy with a products for another reason, such as if you no longer require it, we may charge you for the cost of the return whilst providing a refund.

In either case, please contact us to discuss the issue and we will be pleased to help out and solve the problem.

Other Information

All products remain the property of Wall Climber until paid for in full.

We will only dispatch an order once we have received full cleared payment.

All prices on our website are inclusive of VAT at the current rate which we are obliged to charge.