The following information describes the service we at Wall Climber will provide and what your obligations are as a customer. We are committed to providing the highest level of service possible, and these terms are intended to help you (the customer) and us (the supplier) to enjoy a smooth project from start to finish.
By placing an order with Wall Climber you are accepting the terms of this agreement.
Confirmation is always required in writing, whether to agree an order or to make amends to an existing order. If amends result in a change of costs then this will be confirmed by us in writing.
Installation dates will be agreed after receipt of an order. We will always set a realistic timescale for delivery and installation according to your requirements, but occasionally delays can occur due to supply issues.
Payment and Completion
Projects under £5000: We require written notice that you have placed an order with us. Installation will then be agreed and full payment will be invoiced upon the completion of the project. The payment term for this invoice will be 30 days.
Projects over £5000:
We require written notice that you have placed an order with us. Thereafter, a deposit of 50% is required to confirm your order with Wall Climber. This will be invoiced immediately after we have received the written request for the order to go ahead. The remaining 50% will then be invoiced upon the completion of the project, and payment term will be 30 days.
An alternative (such as if a deposit cannot be made) is for full payment to be made within 7 days following invoice on completion of the project.
Installation/Maintenance Visits: We require written notice that you have placed an order with us. Installation/maintenance will then be agreed and full payment will be invoiced upon the completion of the project. The payment term for this invoice will be 30 days.
We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
All price lists and invoices where applicable will be subject to V.A.T at 20%.
All goods shall remain the property of Wall Climber until paid for in full.